If you’re unsure who is billing your subscription, you can check your sign-up confirmation email or your bank/credit card statement to find out. This will help you know where to manage, update, or cancel your subscription. For more information, visit customer support help center article "How to Identify Who You Signed Up With for Your Subscription."

Step 1: Check Your Bank Statement for These Billing Codes

If your statement shows any of the following, your subscription is billed directly by UP Entertainment:

• UP ENT UPFF

• UP*ENT

• UP ENT UP&F

• UP ENT GTV

• UP ENT MINNO

• UP Entertainment

What to do next:

• Manage your subscription through our Customer Portal

• Contact Support for assistance

Step 2: Look for Other Providers

Your bank statement might also show other billing providers:

Step 3: Troubleshooting if You Can’t Identify the Charge

If you don’t see a clear provider name:

1. Search your email for a subscription confirmation message

2. Check if you’ve signed up on a streaming device (e.g., Roku, Fire TV, Apple TV).

3. Contact your bank for the full merchant name and details.

4. Contact UP Entertainment Support for assistance

Why This Matters

Identifying your billing provider ensures you can:

• Update payment details

• Cancel your subscription

• Avoid duplicate charges

Yes, you can pause if you subscribed directly through the UP Faith & Family website. If you subscribed through partner app stores (above) currently, you will not be able to pause. To learn more visit help center article entitled, "How to Pause Your Subscription."

Pausing your subscription allows you to temporarily suspend your service for 30 days without fully canceling it. During the pause period, billing is halted, and access to content will be unavailable. This option is ideal for those who may not need the service for a short time but plan to return in the future.

Once the pause period ends, your subscription will automatically resume and you will be charged immediately. If needed, you can pause your subscription again for another 30 days, but the charge will be processed before the new pause takes effect.

Steps to Pause Your Subscription

1. Login to the customer portal
2. Click on "Manage Subscriptions"
3. Click the toggle button next to the subscription you want to pause
   

   

4. You will see a prompt appear asking if you would like to pause.  Click "Pause My Subscription."  The details around your access and re-subscription will be visible.
   

   

If you signed up directly through our website:

• If you have a monthly subscription and want to change it to a yearly subscription, you can upgrade your subscription anytime! You will need to go to the Customer Portal to upgrade.
• Enter your email address and select "Continue
• A one-time password will be sent to your email address. Enter the One-time password and select "Continue"
• Once in the Customer Portal, select your "Manage Subscriptions"
• 
• Click on "+Upgrade"
• Select "Save Changes"

If you subscribed through Apple, Google Play, Roku, or Amazon, you’ll need to manage changes through their platform. For more information, refer to the help center article called "How do I change from a monthly subscription to a yearly one?".

If you've canceled your subscription(s) but later decide to rejoin, we've made it simple for you to come back. You can resubscribe at any time—even if your cancellation date is still in the future. The resubscribe option only applies to customers who originally subscribed directly through the UP Faith & Family website. For more information, go to the help desk article entitled "How to Resubscribe." or just follow the steps below:

1. Log into the customer portal (https://subscriptions.upentertainment.com/)

2. Click on "Manage Subscriptions"

3. Move the slider by the subscription you want to reactivate to the right (it will turn blue)

4. Click "Save Changes" in the blue banner